>Trouble shoot Google Sync for Windows Mobile


This is not at all a complete troubleshoot guide and depending on what error you are experiencing this might not be the easiest way. But, when you googled for your support code or problem and didn’t really find anything usefull this might be a great place to start out. I won’t explain everything in the tiniest detail, if something is unclear please let me know and I’ll dig further down.
First of all, back-up. With that I mean both on your device and your data tied to your Google Account. Normally you don’t risk your google information at all but better be safe then sorry.
First and probably easiest step, start-all over!
Do this by either going through the Google step-by-step or my own WM 6.1 version (note that my guide was made before GMail push was supported, just ignore that). My instructions below, click it for a better view.
So any luck, no? Then let’s move on.
Next step is merely an extra validation, do you have Tasks selected?
Tasks is not supported by Google Sync for Windows Mobile and will mess things up if enabled. So double-check! Start-> Program-> Connections-> Activesync and check your settings.
Still here?
Next step is to see what actually do work and where you have your problem.
To do this you go back to the settings where you just checked that Tasks wasn’t enabled. First we try to synchronize nothing but air, we do this by deselecting every single type of data. Deselect Contacts, Calendar, Mail and the rest should always be deselected. Now try to synchronize. This really should work otherwise your set-up is most likely not correct. If it works, good. We now know that you have a working connection to the Google Servers.
This is the screen you should be at, just deselect everything:
Now we continue to rule out causes for your problem.
Enable Contacts (only contacts). Does it work? Great, now we know that Contacts isn’t your problem. Continue by deselecting contacts again and select calendar instead. You get it, try them one by one.
This is the time where the first weirdness often shows up. Did they all work separately? Strange…try them together! Many users reports that after doing the separate sync they can use them all together, weird weird but if it works don’t question it :)
If everything didn’t work you hopefully only got one type of data that didn’t (otherwise take the following steps for each affected type).
Calendar didn’t work? Follow me into the hardest and definitely less fun step.
Now we want to start with a clean calendar and gradually populate it with your events again. If you have everything in your Google Calendar it’s not that bad and you can just skip this step concerning device calendar.
The device calendar can contain the bad seed just as well as your Google calendar. Therefor you should back it up (sync with outlook or the calendar software of your choice) and then make sure it’s completely clean.
To clean your Google calendar without having to start all over just follow these steps. We are now going to take advantage of the fact that Google Sync doesn’t support multiple calendar sync. Create a new calendar from your computer, now in one way or another copy all your events from your standard calendar to that one. There are multiple ways to achieve this, synchronize it with Outlook or export your whole calendar, do as you please. If you want more details on how to export your calendar just give a comment and I’ll update with some additional info. Tada! Your synchronizing calender is clean.
Try a sync, if it works which is often the case you got yourself an “per-item error” or as you might put it, some of your events are to blame for your tears. There are no easy way to know which one. The way I’ve solved it was to add my old events back in batches of 50 events (if you have lots and lots of events you might wanna have bigger batches), when the sync stopped working I knew that in the last batch something is fishy. Smaller batch, and then I found 10 events with messed up categories.
If your calendar was to blame it should hopefully work now.
This step is for you who had the problem in Contacts, it’s more or less the same as for the calendar.
First make sure that your device is free from local contacts (sync with Outlook for example). Then login to your GMail account and go to Contacts. Create a new group by selecting the +Group-symbol (marked with “1” in the picture), let’s call it “Temp”.
Now you are going to assign that group to everyone in your “My Contacts” group. To do this open “My Contacts” then “Select all” then just select “Temp” below “Add to…”.
 “My Contacts” and “Temp” should now contain exactly the same people. Go to “Temp” and remove the “My Contacts” group from everyone (same procedure as above but “Remove from… My Contacts”. As “My Contacts” is the only group being synchronized you will now sync 0 contacts. Try it, it should work unless your connection set-up is messed up. Now start adding them back to “My Contacts”, depending on how many contacts you have you can start out with anything from 10-100 but more than that it will get a bit out of hand. When the sync stops, you know that something in that batch messed it up. Split it into smaller batches untill you find your problem. Either you can see that one/several field looks strange, or you can choose just to re-create those contacts that won’t sync.
Most of those “per-item-errors” originates from events or contacts created/synced with other software or even hardware. In my case it was old Palm events that was synced. Sometimes however you can’t really tell why a post won’t sync, this is why they call it beta I guess :-)
If your problem was with the mail sync I can’t say much. I switched from Windows Mobile before that was supported but you can always try my freestyling skills and ask anyway :) Feel free to comment if any part was extra useful or a waste of time. If you can’t get it to work I will gladly see what I can do, so post a comment or send me an email and I will answer.

>Google Sync set up instructions Windows Mobile 6.1


Being active at the Google Windows Mobile Support Forum I have noticed that many questions tend to show up over and over again.
Normally I don’t find that to be a major problem, but when it comes to general set up questions the answers tends to be looong.
Without pictures to support your instructions you simple need to write more. Then it gets annoying answering the questions over and over again.

So without further hassle, here are my basic instructions with pictures. Note that this is Windows Mobile 6.1 instead of 5 that Google use in their instructions (why they do that I don’t know, must be some magical reason that normal users don’t understand).
Of course this is instructions “as-is”, no warranties and of course BACKUP before you start. I’ll add a bit of troubleshooting afterwards just in case :)

>Ordning i kalenderkaoset


Jag vet inte om det bara Àr jag som kÀmpar med den digitala revolutionen och vÀgrar anvÀnda kalendrar gjorda av omiljövÀnligt papper, de som Àr som jag vet att det inte Àr helt lÀtt alla dagar. Min sambo som med en dÄres envishet skriver ner allting skrattar Ät mina bekymmer, antingen har hon kalendern med sig, eller inte. SÄ hÀr kommer dÄ mitt problem, och Ätminstone nÀstan en lösning.

Jag har en kalender pÄ Exchangeservern pÄ jobbet.
Eftersom jag Àr uthyrd konsult har jag ytterligare en kalender pÄ Exchangeservern hos min uppdragsgivare. För att göra allt spÀnnande tillÄter den servern ingen extern access, man mÄste vara pÄ plats.
Till sist har jag en telefon (HTC Touch Diamond, Windows Mobile 6.1) dÀr jag ocksÄ anvÀnder kalendern, privat kalender kan man kalla den.

Att anvÀnda telefonen tillsammans med nÄgon av exchange kalendrarna Àr inget problem. Synkroniseringen dÀr fungerar utmÀrkt, dÄ fÄr jag mailen ocksÄ. TyvÀrr klarar WM (Windows Mobile) bara en Exchangekoppling. DÄ Àr det en kalender som jag aldrig har med mig, det blir sÄ mycket svÄrare att planera livet nÀr man inte vet om man kommer jobba sent etc.
AlltsÄ behövde jag ett sÀtt att sammanföra mina 2 kalendrar, och sen synkronisera den till telefonen.

Lösningen Àr ironiskt nog, att föra in ytterligare en kalender i spelet.
Jag aktiverade Google Calendar till mitt google konto, anledningen kommer hÀr:
Google har ett program som heter Google Calendar Sync. Funktionen Àr enkel men ack sÄ anvÀndbar nÀmligen att synkronisera din Outlook med din Google Calendar.

Eftersom jag Ă€r lagom nördig har jag bĂ„de en laptop jag anvĂ€nder pĂ„ jobbet och en privat dator hemma. Jag satte helt enkelt upp ett Exchange konto pĂ„ varje dator ”jobbets” hemma och uppdragsgivarens pĂ„ kontoret. In med Google Calendar Sync pĂ„ bĂ„da och

Helt plötsligt hade jag en kalender som innehöll allt, Google Calendar min spindel i nĂ€tet eller vad man vill kalla den. Faktum Ă€r att jag ju helt plötsligt hade 3 helt uppdaterade kalendrar eftersom jag synkar ”2-way” alltsĂ„ Ă„t bĂ„da hĂ„llen. DĂ„ Ă„terstod bara att fĂ„ in allting i telefonen.

Först synkroniserade jag med jobbets Exchange server (vilket faktiskt fungerade utmÀrkt). Efter en veckas glatt synkroniserande upptÀckte av en ren slump jag att Google slÀppt en ny tjÀnst. Google Sync for Windows Mobile. Nu blev jag nyfiken, jag hade ju alldeles nyss suttit och lÀst om synkroniseringar tills ögonen blödde. LÀser pÄ och blir sÄ dÀr barnsligt glad som folk inte förstÄr att man bör bli av fina IT lösningar.

Funktionen Àr enkel, genom att anvÀnda den i WM inbyggda möjligheten till synkronisering (ActiveSync) kunde man nu synkronisera direkt med Google, bÄde kalender och kontakter.
Girig och nyfiken som man Àr var jag tvungen att prova, funkar fint! Jag har nu 4 synkroniserade kalendrar och dessutom kontakterna synkade mellan GMail och telefonen. Se bilden högst upp sÄ förstÄr ni (kanske) storheten (snart kanske jag lyckas rÀkna ut hur jag fÄr bilden att hamna mitt i texten ocksÄ).

Allt synkroniserat, glömmer inte och dubbelbokar inte.
Sköter sig sjÀlv efter uppsÀttning
Ordning pÄ kontakterna (lÀttare att redigera i datorn Àn pÄ telefonen dessutom)
Google lyckas lura Ätminstone mig med sin vÀnskapliga ton, bÄde i instruktioner och community forumet dÀr Àven anstÀllda Àr aktiva.

”Onödigt” mellansteg via Google
Google Sync Àr Beta, pÄ gott och ont
Inget stöd för mailsync
Inget stöd för multipla kalendrar

Extra fundering
Anledningen till att jag var tvungen att blanda in Google var att Windows Mobile inte stödjer mer Ă€n en Exchange koppling. SĂ„ Microsoft tvingar mig att gĂ„ via Google som nu Ă€r min ”huvudkalender” och den jag anvĂ€nder mest istĂ€llet för Outlook. Det kan inte vara smart business att ge bort marknadsandelar pĂ„ det sĂ€ttet. Det inser de ocksĂ„, dĂ€rför slĂ€pps WM 6.5 nĂ„gon gĂ„ng senare i Ă„r (pratats om sommaren). DĂ„ ska det enligt uppgift finnas stöd för flera kopplingar, den som lever fĂ„r se!

LĂ€s mer
Google Mobile Blog
IDG – Om Google Sync